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CONSUMER AFFAIRS AND PUBLIC INFORMATION | VERMONT DEPARTMENT OF PUBLIC SERVICE

112 State Street, 3rd Floor, Peoples United Bank Building, Montpelier, VT 05620-2601

Utility Account Holder or other member of household or Individual acting on account holder's behalf
Administrative Hours: Monday-Friday: 7:45am-4:30pm Closed all Major Holidays
8028282811

Voice - Information & Services

8006224496

Voice - Toll Free | Consumer Affairs Hotline

8028282342

Fax - FAX

8002530191

Voice - Toll Free | TDD (Vermont Relay)

https://publicservice.vermont.gov/consumer-information-utility-type

Free

Vermont state

Description

Provides information and assistance to help consumers self-advocate about utility issues, and provides a form for consumers to file complaints against regulated utility companies and billing or service related to unregulated broadband and wireless companies. Services may include information and education about how to address and resolve problems. Will also investigate, track, and attempt to resolve complaints by consumers against unregulated services such as broadband, wireless, cable modem, and Voice-Over Internet Protocol (VOIP).

Last Assured

04/23/2025

Providing organization

VERMONT DEPARTMENT OF PUBLIC SERVICE

The Vermont Department of Public Service is a state government agency that provides public advocacy, planning, programs, and other actions in response to Vermont consumers' needs for energy, telecommunications and regulated utility systems. DPS also provides the 7-1-1 number, a telecommunications relay service for the Deaf, hard of hearing, and speech impaired.