Provides assistance and education to protect consumers from financial fraud, and offers help with filing complaints. Regulates state-chartered banks, credit unions, and lenders, and can answer related questions and concerns. Provides information about mortgage assistance programs, approved reverse mortgage counselors, and foreclosure filing. Also enables consumers to check to see if their lender is licensed.

Receives and addresses consumer complaints regarding financial institutions' services and products, including mortgages, student loans, payday loans, auto loans and leases; as well as complaints about credit reporting agencies; credit card companies; debt collectors; and a variety of other consumer financial products. Individuals may also browse an online database of past consumer complaints.

Insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions. Provides services through its online Consumer Assistance Center, which include answers to questions, a complaint process, and a toll-free hotline. Informs consumers about fraud alerts and prevention strategies through its Fraud Hotline and online Fraud Prevention Center. Provides a Financial Literacy & Education webpage with links to informational material.