Provides a process to handle complaints about court staff or court procedures. Court staff include managers, clerks, court officers, court operators, and law clerks.

Convenes a citizen's panel consisting of seven members, to act as a fair hearing board for appeals brought by individuals who are aggrieved by decisions or policies of departments and programs within the Agency of Human Services.

Provides a way for clients, or community partners helping clients, who are in a crisis situation due to benefits being denied in error or delayed to request help, or to register complaints about Economic Services programs or personnel.