Provides a consumer complaint line for reporting incidents of consumer fraud or deception and investigates and prosecutes violations of Vermont's consumer laws. Issues scam alerts to inform the public of fraudulent telephone and Internet activities and mediates disputes between consumers and businesses. Automotive Consumer Assistance Program (AUTOCAP) handles complaints about vehicles purchased from a Vermont Auto Dealers Association (VADA) member.

Receives and addresses consumer complaints regarding financial institutions' services and products, including mortgages, student loans, payday loans, auto loans and leases; as well as complaints about credit reporting agencies; credit card companies; debt collectors; and a variety of other consumer financial products. Individuals may also browse an online database of past consumer complaints.

Accepts consumer complaints regarding fraud and online privacy, and seeks refunds for groups of people affected by deceptive claims and services, such as cryptocurrency scams. Provides information about recent cases that resulted in consumer refunds, and suggestions about how consumers can proceed. The FTC cannot resolve individual consumer complaints, but when enough complaints are received about a particular organization or company, the FTC may open an investigation.

Provides an online scam tracking map as well as a helpline for individuals to report scams and fraud, and to see what has been reported in their area. Also provides fraud prevention resources such as tip sheets, podcast, and videos on how scams work and how to recognize and avoid common scams.